Case notes for NC-1042

Harbour Homes phoned. Arrears are £1,245.60 at 30 Sep. They think the UC housing payments for April to June went against the wrong rent account. They gave a new mobile number for Maria: 07700 900456.

Maria called. She was off sick from Royal Mail from mid-January to the end of March 2025 and only received SSP. Rent fell behind after that.

Started part-time at Royal Mail on 5 Feb. Between Amazon and Royal Mail she had no income until UC started.